Intune device enrollment AD FS sign-in error “An error occurred. Contact your administrator for more information.”

Recently a client of mine added Windows Intune to their existing Office 365 subscription. The enablement of Intune requires users to install the Company Portal App on their mobile device which enrolls their device to your Office 365 organization.

In the process of enrolling a device it asks to login to Office 365. When a user tries to login with a federated Identity useraccount the login session will be redirected to your local AD FS sign-in page. However, when this is done from a mobile device it throws an error.

“An error occurred. Contact your administrator for more information.”

4-2-2016 14-17-03

Now once you have a look on the AD FS Admin eventviewer logging which can be found under the Applications and Services tree in the eventviewer MMC snap-in.

There you will find the error listed below:

Encountered error during federation passive request.

Additional Data

Protocol Name:

Relying Party:

Exception details:
Microsoft.IdentityServer.Service.Policy.PolicyServer.Engine.InvalidAuthenticationTypePolicyException: MSIS7102: Requested Authentication Method is not supported on the STS.
at Microsoft.IdentityServer.Web.Authentication.GlobalAuthenticationPolicyEvaluator.EvaluatePolicy(IList`1 mappedRequestedAuthMethods, AccessLocation location, ProtocolContext context, HashSet`1 authMethodsInToken, Boolean& validAuthMethodsInToken)
at Microsoft.IdentityServer.Web.Authentication.AuthenticationPolicyEvaluator.RetrieveFirstStageAuthenticationDomain(Boolean& validAuthMethodsInToken)
at Microsoft.IdentityServer.Web.Authentication.AuthenticationPolicyEvaluator.EvaluatePolicy(Boolean& isLastStage, AuthenticationStage& currentStage, Boolean& strongAuthRequried)
at Microsoft.IdentityServer.Web.PassiveProtocolListener.GetAuthMethodsFromAuthPolicyRules(PassiveProtocolHandler protocolHandler, ProtocolContext protocolContext)
at Microsoft.IdentityServer.Web.PassiveProtocolListener.GetAuthenticationMethods(PassiveProtocolHandler protocolHandler, ProtocolContext protocolContext)
at Microsoft.IdentityServer.Web.PassiveProtocolListener.OnGetContext(WrappedHttpListenerContext context)


  1. Logon to AD FS server(s).
  2. Open the AD FS Management Console
  3. On the right hand side right click on the Authentication Policies folder
  4. Choose “Edit Global Primary Authentication…”
  5. In this menu you should check (enable) Forms Authentication on both Intranet and Extranet.


After enabling forms authentication on both sides the AD FS requests sent from mobile devices will be succesfully authenticated by the AD FS secure token service.