Intune device enrollment AD FS sign-in error “An error occurred. Contact your administrator for more information.”

Recently a client of mine added Windows Intune to their existing Office 365 subscription. The enablement of Intune requires users to install the Company Portal App on their mobile device which enrolls their device to your Office 365 organization.

In the process of enrolling a device it asks to login to Office 365. When a user tries to login with a federated Identity useraccount the login session will be redirected to your local AD FS sign-in page. However, when this is done from a mobile device it throws an error.

“An error occurred. Contact your administrator for more information.”

4-2-2016 14-17-03

Now once you have a look on the AD FS Admin eventviewer logging which can be found under the Applications and Services tree in the eventviewer MMC snap-in.

There you will find the error listed below:

Encountered error during federation passive request.

Additional Data

Protocol Name:

Relying Party:

Exception details:
Microsoft.IdentityServer.Service.Policy.PolicyServer.Engine.InvalidAuthenticationTypePolicyException: MSIS7102: Requested Authentication Method is not supported on the STS.
at Microsoft.IdentityServer.Web.Authentication.GlobalAuthenticationPolicyEvaluator.EvaluatePolicy(IList`1 mappedRequestedAuthMethods, AccessLocation location, ProtocolContext context, HashSet`1 authMethodsInToken, Boolean& validAuthMethodsInToken)
at Microsoft.IdentityServer.Web.Authentication.AuthenticationPolicyEvaluator.RetrieveFirstStageAuthenticationDomain(Boolean& validAuthMethodsInToken)
at Microsoft.IdentityServer.Web.Authentication.AuthenticationPolicyEvaluator.EvaluatePolicy(Boolean& isLastStage, AuthenticationStage& currentStage, Boolean& strongAuthRequried)
at Microsoft.IdentityServer.Web.PassiveProtocolListener.GetAuthMethodsFromAuthPolicyRules(PassiveProtocolHandler protocolHandler, ProtocolContext protocolContext)
at Microsoft.IdentityServer.Web.PassiveProtocolListener.GetAuthenticationMethods(PassiveProtocolHandler protocolHandler, ProtocolContext protocolContext)
at Microsoft.IdentityServer.Web.PassiveProtocolListener.OnGetContext(WrappedHttpListenerContext context)


  1. Logon to AD FS server(s).
  2. Open the AD FS Management Console
  3. On the right hand side right click on the Authentication Policies folder
  4. Choose “Edit Global Primary Authentication…”
  5. In this menu you should check (enable) Forms Authentication on both Intranet and Extranet.


After enabling forms authentication on both sides the AD FS requests sent from mobile devices will be succesfully authenticated by the AD FS secure token service.

Filter OU’s to be synchronized to Office 365 with Windows Azure Active Directory Sync

When performing Office 365 deployments for most companies DirSync comes in the picture. Or as Microsoft prefers to call it, Windows Azure Active Directory Sync. Since most of the IT environments become polluted when time flies by most of my client’s prefer to perform a limited synchronization with DirSync.

As said earlier, most IT environments become polluted by time. As Active Directory Users & Computers is one of the most heavily administered you can imagine how much dirt sneaks in which makes it very interesting for businesses. Therefore Microsoft has a way to perform a limited DirSync based on OU (Organizational Unit) hierarchy and selection. For this we have to digg our way into ForeFront Identity Manager.

For this we have to open the FIM 2010 console by navigating to the following directory “C:\Program Files\Windows Azure Active Directory Sync\SYNCBUS\Synchronization Service\UIShell”.

Here you will find a executable called miisclient.exe. Run this application with “Run as administrator” priviliges. Make sure the account which initiates the request is member of the “Domain Admins” and the “Enterpirse Admins” security groups within your ADS forest. It’s also required to be a member of the local security group “FIMSyncAdmins” on the DirSync server.

Please refer to the image illustrated here for the instructions listed below.
1. Click on “Management Agents” in the top ribbon.
2. Right click on the “Active Directory Connector” management agent and select “Properties”.
3. Click on “Configure Directory Partitions” on the left hand side of the menu.
4. Click on “Containers” and fill in the credentials of the local ADS service account.
5. After filling in the credentials a windows opens with the AD forest hierarchy. Here you can select the required Organizational Unit’s. Please refer to the image illustrated below.

After selecting the prefered OU’s select OK and save the configuration. Next is waiting for DirSync to kick of a fresh Delta Sync. If you can’t wait then fire up PowerShell on the DirSync server and run the following two cmd-lets:

1. Import-Module DirSync
2. Start-OnlineCoexistenceSync -FullSync

Hope this helps fellow IT Professionals deploying succesfull Office 365 product. And obviously it is best to configure this filtering before Windows Azure Directory Sync synchronizes for the first time.

Change explicit User Principal Names to match Office 365 domain suffix

Most Enterprise Office 365 clients will use Active Directory Federation Services and Windows Azure Active Directory Sync, also known as DirSync for Single Sign-On functionality with Office 365.

Standard AD FS will use the on-premises UPN to access services in Office 365. Therefore Microsoft advises to make sure User Principal Name suffixes and e-mail adress suffixes match to make life simpler. Most ADS domains still use an internal routable domainname for instance contoso.local. However when implementing AD FS with Office 365 it permitted to have an “internet routable” domain suffix for instance

The best solution for this before implementing and running a DirSync is to create a new User Principal Name suffix to match your Office 365 domain suffix. This can be done by adding a new UPN suffix by going to:

  1. Open Active Directory Domains and Trusts
    2. Right click on the top level of the tree in the left pane and select properties
    3. Add the new internet routable UPN suffix e.i.

Next step is to change the explicit User Principal Names for all the designated user objects in Active Directory which you plan to synchronize to Office 365. The easiest way to do this is with the help of allmighty PowerShell.

I wrote this easy one-liner which allows you to target a specific OU in Active Directory. Don’t forget to use the Active Directory Module for PowerShell.

Get-ADUser -Filter * -SearchBase ‘OU=Users,DC=fabrikam,DC=local’ -Properties userPrincipalName | foreach { Set-ADUser $_ -UserPrincipalName “$($_.samaccountname)”}

After succesfully running the cmd-lets you will notice the new UPN suffix is configured for the targeted user objects in ADS.

Set Calendar Reviewer rights to all users in Office365

Most companies have policies which permit all users to share their calendars with everyone. There are several PowerShell scripts available online to configure this. However the tricky thing is most enterprises have different Outlook client languages. Because the Outlook client language determines the mailboxfolder attribute to it’s unique language. In this case it is set to the Dutch version “kalender” and the Engilsh version “calendar”.

  1. The fist thing which needs to be done is creating a mail-enabled universal securitygroup on-premises which contains all user objects. Make sure it syncs to Office365 with Windows Azure DirSync.
  2. Once the objects have been succesfully synchronized to the cloud run the script below to determine which language the calendar mailbox folder is:

    $GroupMembers = Get-DistributionGroupMember SG_CalendarReviewer
    $GroupMembers | foreach {
    $isNL = ((Get-MailboxRegionalConfiguration -Identity $_.PrimarySmtpAddress | where {$_.Language -eq “nl-NL”} | Measure).Count -eq 1)
    if ($isNL)
    $identity = $_.PrimarySmtpAddress + “:\Kalender”
    $identity = $_.PrimarySmtpAddress + “:\Calendar”
    }$permission = Get-MailboxFolderPermission -Identity $identity -ErrorAction SilentlyContinue | where {$_.User.toString() -eq “SG_CalendarReviewer”}
    if ($permission)
    write-host “$identity has permission”
    write-warning “$identity doest not have permission”
    } }


  3. Once you have determined which language the mailboxfolder is for the calendar run this PowerShell script to grant all users in the created securitygroup with the ” Reviewer” on every mailbox belonging to each user object in the securitygroup. The PowerShell script listed below grants the access-right to all English calendars:

    $GroupMembers = Get-DistributionGroupMember SG_CalendarReviewer
    $GroupMembers | foreach {
    $identity = $_.PrimarySmtpAddress + “:\calendar”
    $permissionExists = ((Get-MailboxFolderPermission -Identity\calendar | where {$_.User.toString() -eq “SG_CalendarReviewer”} | measure).Count -eq 0)
    #Add-MailboxFolderPermission -Identity -User SG_CalendarReviewer -AccessRights Reviewer

  4. Now change the mailboxfolderpermission attribute to the appropiate language and run the last script again.